Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how wanderstrails travel and tour can contribute to your successful adventure in the philippines.
Frequently asked questions
It all began with a simple idea fueled by a deep passion for travel and tourism. As a small business in the philippines, wanderstrails travel and tour prides itself on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
Tour Details & Itinerary
Q: What destinations or attractions are included in the tour?
A: Each tour package has a detailed itinerary. Popular destinations include Biliran Island, Leyte, Samar, and nearby islands. We’ll send you the full itinerary upon booking.
Q: How long does the tour last?
A: Tours can be half-day, full-day, or multi-day depending on the package. Duration will always be specified in your chosen package details.
Q: Is the itinerary flexible?
A: Yes! While we provide a set itinerary, we can adjust it for private or customized tours depending on your preference.
Pricing & Inclusions
Q How much does the tour cost per person?
A: Rates vary by package and season. Please check the Tours & Packages page or message us for the latest pricing.
Q: What’s included in the price?
A: Standard packages usually include round-trip transfers, accommodation, daily breakfast, entrance fees, transportation during the tour, and a licensed local guide.
Q: Are there hidden charges?
A: None. All mandatory fees are included. Optional activities (like diving, zipline, or extra meals) may come with additional costs.
Q: Do you offer discounts?
A: Yes! We offer discounts for children, seniors, and group bookings.
Accommodation & Food
Q: What type of accommodation is provided?
A: Depending on the package, we partner with hotels, resorts, or homestays that meet comfort and cleanliness standards.
Q: Are meals included?
A: All packages include daily breakfast. Some multi-day tours include lunch or dinner — details are listed in each package.
Q: Do you cater to dietary restrictions?
A: Yes, just let us know in advance (vegetarian, halal, allergies, etc.), and we’ll do our best to accommodate.
Booking & Payment
Q: How do I book a tour?
A: Simply message us through our website, Facebook page, or WhatsApp. Once confirmed, we’ll send you payment instructions.
Q: Do I need to pay a down payment?
A: Yes, a 30% down payment is required to confirm your booking. The balance must be settled 7 days before the tour.
Q: What payment methods do you accept?
A: We accept bank transfer, GCash, PayPal, and credit card payments.
Q: Do you require a minimum number of people?
A: Some group tours require a minimum number of participants. Private tours are available anytime.
Q: What payment methods do you accept?
A: We accept bank transfer, GCash, PayPal, and credit card payments.
Q: Do you require a minimum number of people?
A: Some group tours require a minimum number of participants. Private tours are available anytime.
Cancellation & Refunds
Q: What if I need to cancel my booking?
A: Refunds are based on our cancellation policy:
30 days before – Full refund (less admin fee)
15–29 days before – 50% refund
7–14 days before – 30% refund
Less than 7 days / No-show – Non-refundable
Q: What if the tour is canceled due to bad weather?
A: For safety reasons, tours may be rescheduled. If rescheduling isn’t possible, we’ll issue a refund or credit for future travel.
Q: Can I reschedule my trip?
A: Yes, as long as you inform us at least 7 days in advance.
Safety & Travel Requirements
Q: Is the tour safe for children, seniors, or solo travelers?
A: Absolutely! Our tours are designed for all ages. Some activities may have physical requirements, but alternatives are always available.
Q: Do you provide safety gear?
A: Yes, we provide life jackets, helmets, and other safety equipment when required.
Q: Do I need travel documents?
A: A valid ID or passport is usually enough. We’ll advise you if additional documents are required.
Q: Is travel insurance included?
A: Travel insurance is not included by default, but we can arrange it upon request.
Experience & Comfort
Q: What should I bring?
A: Essentials include comfortable clothing, swimwear, sunscreen, insect repellent, and some cash (for snacks/souvenirs).
Q: How many people are in a group tour?
A: Group sizes vary, usually 8–15 people. Private tours can be arranged for individuals, couples, or families.
Q: Will I have free time during the tour?
A: Yes, our itineraries include time for swimming, relaxing, shopping, or personal exploration.
Q: Do you provide English-speaking guides?
A: Yes, our licensed guides are fluent in English and knowledgeable about the destinations.
Still have questions? Contact us at whatsapp or visit our Facebook page for quick assistance.
Explore biliran island
Discover the hidden gem of the philippines with our curated tours in biliran island. From stunning waterfalls to pristine beaches, biliran offers an unforgettable travel experience.
